Guest Protect / Travel Protection
The Lookout has partnered with CSA Travel Protection to offer our guests peace of mind when booking their Chelan vacation. CSA's Guest Protect plan is designed to help protect you and others staying at your reservation from specific covered events. Coverage with this plan includes:
- Trip cancellation coverage for unforeseen circumstances, including mandatory evacuations and sickness and injury of yourself, a traveling companion, or a family member.
- A wide range of post-departure coverage, including trip interruption, travel delay, and medical and dental.
- Coverage for pre-existing medical conditions.
- Assistance services include emergency, concierge, on-demand care, identity theft recovery, and roadside assistance.
- A 10-day free look to review your plan to decide if it's right for you.
The cost to purchase Guest Protect is 6.95% of your booking total. You will be presented with the option of accepting or declining the coverage on the check-out page. Plans can be purchased up until the final payment is due.
The Vacation Rental Damage Protection can be purchased up to, and including at check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly to The Lookout Cottage Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact The Lookout Cottage Rentals directly if you do not wish to participate in this assignment.
To learn more about coverage under this plan, contact CSA directly at 866-999-4018 or review a sample Description of Coverage/Policy. See Guest Protect FAQ below.
Vacation Rental Damage Protection Plan
You may also purchase Vacation Rental Damage Protection for $55 to cover unintentional damages to the rental home interior during your stay. What if something happens? Simply report any damage during the stay to the rental office before departing. Don't be afraid to report the damage—that's why you bought insurance!
The cost to purchase the coverage is $55. You will be presented with the option of accepting or declining the coverage on the check-out page. Plans can be purchased up until the day of arrival.
The policy will pay a maximum benefit of up to $3,000. Any damages exceeding the $3,000 limit or are not covered under the plan will be charged to the credit card on file. For full details of the plan contact CSA at 866-999-4018 or review a sample Description of Coverage/Policy. See Damage Protection FAQ below.
Guest Protect Plan / FAQs
Do I need insurance?
We highly recommend purchasing vacation rental insurance as it offers you coverage if you have to cancel or interrupt your trip due to a number of covered reasons and would otherwise lose your prepaid trip costs.
When can I buy coverage?
Plans are offered when you make your reservation and can be purchased up until final payment. Contact the rental office to learn more.
Who’s covered?
Everyone staying at the reservation is insured. Note that some coverages are subject to policy maximums.
What is the maximum trip length I can insure?
180 days (maximum trip length for residents of Washington is 90 days).
Can I add coverage to my plan after I purchase it?
Yes. If you purchase additional arrangements such as flights, rental car, a round of golf or show tickets prior to your departure date, you can purchase additional coverage to insure those arrangements.
What if I change my mind?
If you purchase this plan and are not satisfied within 10 days of receipt, contact the rental office to indicate your desire to cancel. If you haven't already left on your trip or filed a claim, you will receive a complete refund of your plan cost.
If I buy the plan today, when does coverage begin?
Trip Cancellation coverage begins at 12:01 A.M. on the day after the date the plan payment is received. All other coverages begin when you depart on your covered trip.
What is a covered event?
Insurance plans cannot cover all events that might happen to you. Those covered events are listed in your Description of Coverage or Policy.
What are some of the covered events?
Some examples of covered reasons for Trip Cancellation or Trip Interruption include sickness, injury, or death of you, a family member or traveling companion; mandatory evacuation at your destination; interruption of road service; interruption of essential services at your rental; your homemade uninhabitable by a hurricane or another natural disaster; flight delays due to bad weather; a documented traffic accident en route to your destination; involuntary termination of employment; and acts of terrorism. Additional terms and conditions apply, review a sample Description of Coverage/Policy for full details.
Who is considered a family member?
- Traveling Companion(s)
- Insured’s or Traveling Companion’s Spouse
- Insured’s, Traveling Companion’s or Spouse’s: child; parent; sibling; grandparent, great-grandparent, grandchild or greatgrandchild; step-parent, step-child or step-sibling; son-in-law or daughter-in-law; brother-in-law or sister-in-law; aunt or uncle; niece or nephew; legal guardian; foster child or legal ward.
What is a foreseeable event?
Foreseeable simply means reasonably known beforehand. It becomes foreseeable once it is reasonable that guests traveling to an area would know about an event. For example, if the airline you are flying announces that they are going on strike, the event becomes foreseeable once they make the announcement.
Is it possible to insure pre-existing medical conditions?
Yes, CSA can accept pre-existing medical conditions for you and your traveling companions as long as you purchase your plan prior to or within 24 hours of your final trip payment and you are medically able to travel at the time the coverage is purchased.
What is a pre-existing medical condition?
A pre-existing medical condition means a sickness or injury during the 60-day period immediately prior to your effective date for which you or your traveling companion:
- Received, or received a recommendation for, a diagnostic test, examination or medical treatment, or
- Took or received a prescription for drugs or medicine. Note: Item 2 of this definition does not apply to a condition that is treated or controlled solely through the taking of prescription drugs or medicine, and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under the insurance plan. See the plan Description of Coverage or Policy for more details.
What can be reimbursed if I have to cancel my trip?
The plan can reimburse you up to the amount in the schedule for unused, non-refundable, prepaid trip costs if you are prevented from taking your trip due to a covered event listed in your Description of Coverage or Policy.
If my trip is cancelled or interrupted for a covered reason, can I be reimbursed for other prepaid travel costs like airplane tickets or a spa package?
Yes, provided these costs have been insured.
I have coverage questions, who should I ask about them?
Call CSA Travel Protection toll-free at 866-999- 4018.
How does the claims process work?
Filing a claim is a relatively easy process. Contact the rental office, CSA directly at 866-999- 4018 or visit CSA’s claim form page to obtain the necessary claim forms. Once you’ve completed your claim form and gathered your supporting documentation, submit your claim to CSA via email at claims@csatravelprotection.com or via mail at:
CSA Travel Protection
P.O. Box 939057
San Diego, CA 92193
Once your forms are received you’ll be assigned a dedicated claims team member who will process your claim from start to finish and will reach out to you if they have any questions or additional information is needed.
Damage Protection FAQ
When can I buy coverage?
Plans are offered when you make your reservation and can be purchased up until check-in. Contact the rental office to learn more.
What if I cancel my reservation?
If you have purchased Vacation Rental Damage coverage and have to cancel your reservation you will receive a refund of your plan cost as long as you’re sure to cancel the coverage prior to your scheduled arrival date. Contact the rental office to inquire about cancelling your plan.
What does the Vacation Rental Damage plan cover?
The Vacation Rental Damage Coverage provides coverage for accidental damages to the vacation home during your stay.
What if there is the damage?
Notify the rental office prior to check-out. Don’t be afraid to report the damage, that’s what the insurance is for!
Does the plan cover damage caused by my pets?
Yes, plans can provide coverage for accidental pet damage provided having pets at the property is not a violation to your rental agreement.
Does the plan cover intentional acts?
No, coverage is not available for losses resulting from intentional acts, gross negligence or acts that are in violation of your rental agreement.
Does the plan cover thefts?
Coverage for thefts is available if the theft is caused by any person other than yourself and other guests staying at the rental during your reservation, provided the theft is substantiated by a police report.
How does the claims process work?
Filing a claim is a relatively easy process. Contact the rental office, CSA directly at 866-999-4018 or visit CSA’s claim form page to obtain the necessary claim forms. Once you’ve completed your claim form and gathered your supporting documentation, submit your claim to CSA via email at claims@csatravelprotection.com or via mail at:
CSA Travel Protection
P.O. Box 939057
San Diego, CA 92193
Once your forms are received, you’ll be assigned a dedicated claims team member who will process your claim from start to finish and will reach out to you if they have any questions or additional information is needed.